Returns and Repairs

How to Return an Item

If you decide not to keep an item, please return it to us at the below store address.

In our efforts to become paperless we have not included a returns form with your order, so please help us by kindly noting your order number within the package or on the outer carton. Please note that without this order number your refund may be subject to a delay.

Refunds can take up to 10 working days to be processed once they have arrived with us.

Anya Hindmarch Online Returns.
157-158 Sloane Street,
London
SW1X 9AB
United Kingdom.


Return Terms and Conditions

You are responsible for your item until we receive it, so we recommend that you use a trusted recorded delivery service.

Please note we can only accept returns on bespoke products if they are faulty or were damaged upon arrival. This includes items from our Holepunch or Crystal Lab collection.

Please make sure the item you are returning is in perfect condition and in its original packaging, including the dustbag or presentation box.

Please note that we cannot accept returns on iPhone cases after they have been customised. This includes attaching D-rings or stickers.

If you would like to exchange an item in your order, please return your original item and place a new order online. Refunds for items purchased online cannot be processed in store, your refund will be processed by our team in Head Office.

This policy does not affect your UK Statutory Rights.

For any store return and repair queries, please click here or visit our retail terms and conditions page.

Repairs

We offer a complimentary repair service for 12 months after purchase, and up to 24 months after purchase for an agreed quote.

If you have an item that requires a repair, then please email assistant@anyahindmarch.com including detailed images of the damaged area and a valid proof of purchase. Our repair team will then assess the item and advise you on how to proceed.

Please note that we do not cover any of the shipping costs incurred when sending your item to our repairs workshop.

Repairs can take 6 - 8 weeks, but we will try our best to get your products back to you as soon as possible.