In order to be able to supply Universal Bags to customers who wish to order online, we’ve worked with distribution and shipping partners to create a special delivery process. This is separate to our usual online shipping process, and unfortunately doesn’t cover all countries. We are able to ship to Australia, Austria, Belgium, Brazil, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Israel, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey and United Kingdom.

You might notice your online Universal Bag order arrives packaged slightly differently to your usual Anya Hindmarch orders. This is because we are using a completely separate shipping service to make sure the Universal Bag is accessible to as many customers as possible, and to be able to bring you the chance to shop it online. Your Universal Bag or bags will be delivered in minimal packaging without paperwork, with your bag or bags folded inside. 

We know you’re excited to receive your order, and we’re excited to get it to you. We’ve worked with our shipping partners to arrange the fastest delivery possible, but we’re expecting high demand so if you don’t receive your order as quickly as you’d like, we apologise and promise it’ll be worth the wait!

All orders will be shipped on a DAP service. Please note you will be responsible for any additional charges at customs.

Please allow 5-10 days for delivery.

In order to be able to supply Universal Bags to customers who wish to order online, we’ve worked with distribution and shipping partners to create a special process that is outside our usual delivery method. It’s a different and specific set-up for us, and for this reason the shipping costs are slightly higher. We hope that the modest price of the bags will make up for this.

We’ve priced the Anya Hindmarch limited edition Universal Bags at £23 for a set of two – one large, one small. We recognise that this is slightly higher than the cost of previous launches with supermarkets in the UK, when the large bags were priced at £10. This is partly due to the increased cost of the Universal Bag over time and also reflects the higher costs that we are incurring to bring this to you. We also don’t have the logistical and cost efficiencies of the large supermarkets that we usually work with to launch the Universal Bag. This price is also in line with our international launches, which were equivalently priced. We hope that you’ll agree this is still a modest price for a bag that is designed to last, is recyclable at end of life and will become the first bag you reach for, whatever the reason

In order to be able to supply Universal Bags to customers who wish to order online, we’ve worked with distribution and shipping partners to create a special delivery process. This is separate to our usual online shipping process, and the bags will be dispatched from a different location. For this reason, we are unable to combine your orders. We hope this doesn’t cause too much inconvenience.

If you are in Australia and have purchased a Woolworths Universal Bag, there is no need to register your purchase to activate your guarantee– manufacturing defects are covered, but accidental damage is not. If you need a replacement within 10 years of purchase, please send your bag (at your own cost) to the following address, including your return address inside your parcel for your replacement: 4/24-30 Dover Drive, Burleigh QLD 4220 AUSTRALIA.

The National Azabu, Japan edition is available at the following stores:

National Azabu

4-5-2 Minami Azabu, Minato-ku Tokyo 

National Den-en

2-6-21 Tamagawa Den-en-chofu, Setagaya-ku Tokyo

National Azabu Hiroo Garden Hills

Hiroo Garden Hills H 4-1-11 Hiroo, Shibuya-ku Tokyo