The Universal Bag
Because we are using a special delivery process that is separate to our usual online shipping process, it is unfortunately not possible to add a gift message. Please also note that paper invoices will not be included in packages for the same reason and to keep any excess packaging to a minimum.
Just Landed
For the first time, the Universal Bag is launching in the Philippines. We’re proud to welcome The Marketplace Fresh as our latest Universal Bag partner, and the first retailer to launch both the large and mini sizes. The Marketplace Universal Bag will be available in 38 stores nationwide from this December.
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Universal Bag FAQs
Where can I buy the Marketplace Universal Bag?
The Marketplace Universal Bag will be available to purchase at the stores below:
- TMP Eastwood Libis
- TMP Leonard Wood Baguio
- TMP Santolan Town Plaza
- TMP Corinthian Hills
- TMP Katipunan
- TMP Mille Luce VC Rizal
- TMP MPC San Juan (P. Guevarra)
- TMP EDSA Shangri-La
- TMP Tomas Morato
- TMP Magnolia
- TMP Opus
- TMP Capitol Hills
- Store Name (Central GMA)
- TMP 8 Forbes Town Road Taguig
- TMP Venice Grand McKinley
- TMP Met Live Pasay
- TMP Powerplant Mall Rockwell
- TMP The Grove Pasig
- TMP Makati
- TMP Ayala The 30th Pasig
- TMP Uptown Mall Taguig
- TMP Ayala Triangle
- TMP Parqal
- Store Name (South GMA & South Luzon)
- TMP Eastbay Sucat
- TMP Two Central Makati
- TMP Westborough Silang
- TMP Central Square BGC
- TMP Alphaland Makati
- TMP Ayala Alabang
- TMP Century Mall Makati
- TMP Paseo de Magallanes
- TMP Paseo Center Makati
- TMP San Antonio Arcade Makati
- TMP Galleria Cebu
- TMP Festive Walk Iloilo
- TMP Centrio CDO
- TMP Ayala Center Cebu
- TMP Oakridge BC Cebu
Once your Universal Bag has reached its end of life, please send it back for recycling to the address below:
Asian Consol (Philippines), Suite 1104, Dona Victoria Building, 429 U. N. Avenue, Ermita. Manila 1000. Philippines
Why can’t you ship the Universal Bag worldwide?
In order to be able to supply Universal Bags to customers who wish to order online, we’ve worked with distribution and shipping partners to create a special delivery process. This is separate to our usual online shipping process, and unfortunately doesn’t cover all countries. We are able to ship to Australia, Austria, Belgium, Brazil, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Israel, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey and United Kingdom.
How will my Universal bag be packaged?
You might notice your online Universal Bag order arrives packaged slightly differently to your usual Anya Hindmarch orders. This is because we are using a completely separate shipping service to make sure the Universal Bag is accessible to as many customers as possible, and to be able to bring you the chance to shop it online. Your Universal Bag or bags will be delivered in minimal packaging without paperwork, with your bag or bags folded inside.
Where can I buy The Universal Bag?
The Universal Bag is 100% recyclable.
If you are in the UK, you can use the innovative returns pouch that is part of the bag’s pocket. Simply fold your bag into its pouch and post through the nearest postbox using the printed Freepost address. The pouch avoids contamination and ensures that when it reaches the recycling centre it will be 100% recycled locally.
If you are in the UK and your bag does not have a Freepost address, please send your bag to:
Freepost RUCL-STYT-YZAZ
Solent International Ltd
Unit 7
Towngate Business Centre
Everite Road
WIDNES
WA8 8PT
If you are outside the UK and/or your bag does not have a Freepost address, your bag can be recycled following your local recycling regulations.Can I buy The Universal Bag online?
From time to time we may be able to offer The Universal Bag to buy online. This may be as an Anya Hindmarch edition, or from our supermarket collaborations, both in strictly limited quantities. These online launches will operate in a slightly different way to our usual ecommerce orders, please refer to the below FAQs for further information.
Why can I only order two sets of two bags online?
The Universal Bag is available online as a set of two bags; customers are able to purchase a maximum of two sets of two per order. This is due to the bags being available in limited quantities and to ensure more customers have a chance to purchase. Please also note you will be unable to add other products to your order, as we are using a different shipping method and dispatch location from our usual ecommerce orders.
When will my online Universal Bag order arrive and will there be any extra charges?
We know you’re excited to receive your order, and we’re excited to get it to you. We’ve worked with our shipping partners to arrange the fastest delivery possible, but we’re expecting high demand so if you don’t receive your order as quickly as you’d like, we apologise and promise it’ll be worth the wait!
All orders will be shipped on a DAP service. Please note you will be responsible for any additional charges at customs.
Please allow 5-10 days for delivery.
Why is the shipping higher for Universal Bag online orders than on standard orders?
In order to be able to supply Universal Bags to customers who wish to order online, we’ve worked with distribution and shipping partners to create a special process that is outside our usual delivery method. It’s a different and specific set-up for us, and for this reason the shipping costs are slightly higher. We hope that the modest price of the bags will make up for this.
Why has the price of the Universal Bag changed?
We’ve priced the Anya Hindmarch limited edition Universal Bags at £23 for a set of two – one large, one small. We recognise that this is slightly higher than the cost of previous launches with supermarkets in the UK, when the large bags were priced at £10. This is partly due to the increased cost of the Universal Bag over time and also reflects the higher costs that we are incurring to bring this to you. We also don’t have the logistical and cost efficiencies of the large supermarkets that we usually work with to launch the Universal Bag. This price is also in line with our international launches, which were equivalently priced. We hope that you’ll agree this is still a modest price for a bag that is designed to last, is recyclable at end of life and will become the first bag you reach for, whatever the reason
Why can’t I add other items to my basket?
In order to be able to supply Universal Bags to customers who wish to order online, we’ve worked with distribution and shipping partners to create a special delivery process. This is separate to our usual online shipping process, and the bags will be dispatched from a different location. For this reason, we are unable to combine your orders. We hope this doesn’t cause too much inconvenience.
What happens if my bag is faulty?
We hope you’ll be really happy with your Universal Bag, however, if your bag was purchased recently and is found to be faulty, please contact the retailer where you bought it. For example, if you purchased it from a supermarket, reach out to them directly. If the bag was purchased through our website, please contact us.
If you've already sent your bag for a replacement using the returns address found on the inside pocket, you can check the status of your replacement by emailing theuniversalbag@solentgroup.co.uk
Does the standard returns process apply to Universal Bags bought online?
Yes, our standard returns process applies to any purchase made. Please refer to our returns page for full details. If you do proceed with a return, in lieu of an invoice please include a mention of your order number from your confirmation email in order for us to locate your purchase.
Why can’t I add a gift message to my online order?
Because we are using a special delivery process that is separate to our usual online shipping process, it is unfortunately not possible to add a gift message. Please also note that paper invoices will not be included in packages for the same reason and to keep any excess packaging to a minimum.
Can I cancel or amend my order?
Due to high demand, it will not be possible to amend or cancel your order once place.
How do I activate my Woolworths Universal Bag guarantee?
If you are in Australia and have purchased a Woolworths Universal Bag, there is no need to register your purchase to activate your guarantee– manufacturing defects are covered, but accidental damage is not. If you need a replacement within 10 years of purchase, please send your bag (at your own cost) to the following address, including your return address inside your parcel for your replacement: 4/24-30 Dover Drive, Burleigh QLD 4220 AUSTRALIA.
Where can I buy the Universal Bag in Japan?
The National Azabu, Japan edition is available at the following stores:
National Azabu
4-5-2 Minami Azabu, Minato-ku Tokyo
National Den-en
2-6-21 Tamagawa Den-en-chofu, Setagaya-ku Tokyo
National Azabu Hiroo Garden Hills
Hiroo Garden Hills H 4-1-11 Hiroo, Shibuya-ku Tokyo
A Global Initiative
It is the scale of the project which sets the Universal Bag apart. Designed by Anya Hindmarch and made by Solent Group, it includes multiple collaborations across supermarkets, each working with us on their own unique design and colour which are sold exclusively in their stores. The ongoing global initiative sees new editions introduced regularly across the world – to date 15 retailers across 3 countries, with dynamic future plans.
"a desirable, durable, reusable, 100% recycled and 100% recyclable tote bag"
